FAQ

General Queries

How do I order?

The Lounge Co. is exclusively available in retail stores across the UK, including our own flagship shop in London. See the full list on our stockists page.
If you’re unable to visit a store, please call 01225 792 333 and we’ll be happy to help.

Can I order if I live outside of the UK?

We can’t currently deliver outside of the UK, except for the Republic of Ireland. Please contact our customer care team to see if we can accommodate your requirement: customercare@theloungeco.com

Do you have a store?

Yes – we have multiple galleries across the country, so there’s probably a store close to you.

What’s more, every Gallery has a collection of our sofa and chair shapes, so you can try before you buy. You’ll also find knowledgeable, friendly staff who can help you if you need it. To find your nearest store click here.

Can I make changes to my order?

You can only make changes to your order up until the point when you confirm your order in the checkout process. If you need to make a change after this you’ll need to call our customer service team on 01225 792 333. Any changes made after you have confirmed your order could result in your delivery timeframe being longer than the one given on your original order.

Can I see the fabric before I buy?

Absolutely – you can order up to 5 swatches for free. Click here to order your swatch pack.

Will my sofa match the swatch exactly?

Our fabrics may vary very slightly from batch to batch due to the production process.

Therefore, we cannot guarantee the exact shade, but it will be as close to your swatch as possible.

How do I know that the sofa will fit in my house?

To make sure your new sofa will fit, it’s really important that you measure up before ordering.

Click here to read our measuring guide.

What fillings do you use in your seat cushions?

The Lounge Co. furniture features premium quality seat interiors for lasting comfort. We have two types of cushion (you can see which type of cushion is used in the product description):

1. Fibre – made up of QUALLOFIL® FUSION fibre, where the fibres are shaped to prevent them binding together. Furniture with fibre cushions will need regular plumping to maintain their shape.

2. Foam with a fibre wrap – made up of a premium foam core with a fibre wrap. They offer the same soft feel of a fibre seat cushion, but with the ability to retain plumpness due to excellent recovery characteristics.

Do you Scotchguard your furniture?

No we don’t, because using chemicals can change the way fabric feels. Instead, we offer PremierCare Fabric and Leather Upholstery Protection, offering you peace of mind that repair and stain removal costs are taken of.

Where is your furniture made?

We make all of our furniture in our purpose built factory in Nottinghamshire, England.

Is your furniture good quality?

We may be a relatively new name, but we’ve got experienced hands behind the scenes. The Lounge Co. is part of Sofa Brands International, who have been making great sofas and chairs for decades.

Our sister brands include Duresta, Parker Knoll, G Plan and Collins & Hayes. We pride ourselves on quality. Our craftsmen have tested and tweaked every one of our sofas and chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 25 years.

Is your furniture guaranteed?

Yes! We offer a 25 year frame guarantee on all of our sofas, chairs and footstools.